Refund policy

All orders are backed by our 100% satisfaction guarantee. Within 30 days (14 days for Communications purchases) after receiving your product, if for any reason you want to return your product you can do so by doing the following:

  1. Email a return request to Please include your order number and contact details.
  2. Our Customer Service team will review the request & contact you with your return number (RA#) and instructions on where to send the product.
  3. Upon receipt and review of the product, you will be issued a refund.

Please note: Communications products have a 14-day return policy and a 20% restocking fee charged for product returns or if an order is canceled, whether or not the order has been shipped. Non-warranty related returns will only be accepted within 14-days of the ship date. After 14-days, TCI reserves the right to refuse returns and will only provide an account credit or product exchange if a return is accepted for items that can be sold as "new". Products that cannot be resold as "new", because of use or wear, are ineligible for return or exchange. If a product has been shipped and returned, the shipping cost is non-refundable except for instances involving warranty repairs.