Refund policy
Returns Eligibility & Store Credit Policy
Return Window
Most products purchased from Safariland.com may be returned within 30 days of delivery.
Communications products: Returns must be requested within 14 days of the ship date and are subject to a 20% restocking fee
Product Condition
To qualify for a return or refund, products must be in new, resalable condition.
Products may be ineligible if they show signs of:
- Use or wear
- Damage
- Modification
- Missing parts or packaging
- Any condition that prevents the item from being resold as new
Start a Return
Have your order number and email address ready.
- Begin your return here.
- Provide the requested information and a brief description of the reason for your return.
- Follow the return instructions provided after your request is submitted.
- Once your return is received and inspected, your eligible refund or store credit will be processed.
Refunds
Eligible refunds may be issued to the original form of payment or a Safariland Gift Card. Refunds for eligible returns are processed through Refundid, Safariland's third-party refund processing provider. Customers may be required to provide additional information directly to Refundid to verify eligibility and complete the refund process.
Most refunds to the original payment method appear within a few business days after processing, depending on your financial institution.
If the original payment method is unavailable, a Safariland Gift Card may be issued, or a request may be submitted to Finance for a check to be issued and mailed.
Shipping & Restocking Fees
Original shipping charges are non-refundable once an order has shipped, except for approved warranty-related returns.
Communications products are subject to a 20% restocking fee for returns and order cancellations, whether or not the order has shipped.
Store Credit
Eligible store credit will be issued within 14 business days of receiving and inspecting the returned item.
Store credit:
- Can only be used on Safariland.com.
- Is non-transferable.
- May be applied toward part of a purchase, with the remaining balance paid by credit card.
Exchanges
Need a different product, size, fit, or configuration?
We do not offer direct exchanges. If you need a different product, size, fit, model, or configuration, you may return an eligible product in accordance with this policy and place a new order for the product you need.
Items Not Eligible for Return
Some products cannot be returned or exchanged unless required by law, including:
- Gift Cards and Gift Certificates cannot be returned or redeemed for cash or credit except where required by law.
- Clearance Sale Items
Loyalty Program Purchases
For returns involving Safariland Loyalty Program points:
- Points used toward the purchase will be refunded.
- Any additional amount paid by credit card will be refunded to the original payment card.
ExpertVoice Purchases
Purchases made through the ExpertVoice program are subject to separate return requirements.
Please see ExpertVoice Program Details for additional information.
Additional Return Terms
Safariland reserves the right to limit or decline returns and refunds for any reason permitted by law, including in cases of suspected fraudulent or abusive activity.
Based on a customer’s return history, Safariland may, at its discretion:
- Issue a refund as a Safariland Gift Card.
- Require future returns to be initiated through Customer Service.
- Restrict future online purchases.
Safariland is not responsible for returns that are lost in transit or otherwise not received at our warehouse. A refund or store credit cannot be issued for a returned item that is not received.
Items sent to Safariland that are outside of this return policy, were not approved for return, or were sent to us in error may be donated or discarded. Once received by our warehouse, these items cannot be returned to the sender.
