Returns & Store Credit Policy

Product Eligibility Window

For Safariland.com orders, products must be returned within 30 days* after receiving your product.

* Communications products have a 14-day return policy and a 20% restocking fee charged for product returns or if an order is cancelled, whether or not the order has been shipped. Non-warranty-related returns will only be accepted within 14 days of the ship date. After 14-days, TCI reserves the right to refuse returns and will only provide an account credit or product exchange if a return is accepted for items that can be sold as “new”. Products that cannot be resold as “new”, because of use or wear, are ineligible for return or exchange. If a product has been shipped and returned, the shipping cost is non-refundable except for instances involving warranty repairs.

Returns & Store Credit

1. Click on the link to begin your return. You will need your order number and email to begin the return. You will also need to provide a brief description of the issue. 
2. Begin Return Here
3. Return Instructions: Once the return has been submitted, follow the return instructions provided.
4. Upon receipt and inspection of the product, the refund or store credit will occur.

• Refund Processing: Refunds for eligible online returns are processed through Refundid, Safariland's third-party refund processing provider. Customers may be required to provide additional information directly to Refundid to verify eligibility and complete the refund process.
• Store Credit: Safariland will issue store credit within 14 business days of receiving the original item. Store credit can only be used for purchases on Safariland.com and is non-transferable. You can use store credit toward a partial payment on a new product, with the remaining balance paid by credit card.
• Refunds: Can be issued to the original form of payment or gift card. Most refunds appear within a few business days, depending on your financial institution. If the original payment method is unavailable, a Safariland Gift Card can be issued, or a request can be submitted to Finance for a check to be issued and mailed.
  • Based on your return history, we reserve the right, in our sole discretion, to issue your refund through a Safariland gift card, to require you to initiate your returns by contacting our Customer Service Department and, potentially, to no longer allow you to make online purchases. We are not responsible for any returns lost in transit or otherwise not received or any additional related charges. If we do not receive the item you returned to our warehouse, we will not issue a refund. We reserve the right to limit returns and exchanges for any reason, including if we suspect fraudulent or abusive activity. Additionally, if items are returned to us that are outside of our policy and were not accepted for return, or if you send the wrong item back in your return package, they will be donated or discarded. We are unable to send items back to you once they have been received by our warehouse.
• Loyalty Program: Any returns under this program will result in the refund of any points used. Any purchase made with additional funds through a credit card will be refunded to the purchase card. 
• Please see ExpertVoice Program Details for the returns policy on the Expert Voice program.

Items Not Eligible

• Some items cannot be returned or exchanged unless required by law, including:
  • Gift Cards/Certificates cannot be returned or redeemed for cash or credit except where required by law.
  • Clearance Sale Items